First 2 hires free
Most support hiring fails on communication and triage judgement, not on technical knowledge. Those are the two things we assess hardest.
No agency fee. No card required.
Assessed on method and communication, not just tooling.
Narrowing a fault by what the evidence rules out — scope, timing and change — rather than guessing and restarting.
Priority by impact and urgency, response versus resolution clocks, and how to handle a director who marks everything urgent.
Recorded escalation scenarios: an angry customer, a fix date you do not have, and an outage your own team caused.
Reading data safely on production, interpreting HTTP errors, and knowing when a 502 is an application problem rather than a network one.
Evidence, not self-assessment.
Behavioural assessment, scenario scores and a recorded mock interview, so you see communication before spending an interview slot.
AI skill matching ranks applicants on verified assessment data and completed training rather than CV keywords.
A genuine fresher pipeline. Nobody with six years of experience padding the shortlist.
They have completed a mandatory enterprise foundation module covering SDLC, ticket lifecycle, change management, escalation and handover — then been assessed on scenarios rather than definitions.
They are trained on the working parts: incident versus problem, priority matrices, response and resolution SLAs, and escalation. Not a certification, but the practice it describes.
Candidates are pre-assessed, so shortlisting is immediate. Post a role free and review evidence-backed profiles the same week.
Post a job free and review pre-assessed candidates this week.
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