About this role
At TechResilience, we are looking for an entry-level Support Engineer to join our team in Mumbai. As a Support Engineer, you will be the first point of contact for customers and will be responsible for resolving their technical issues in a timely and professional manner. You will work closely with our development team to identify and fix bugs, and will also be responsible for creating knowledge base articles and documentation to help customers troubleshoot common issues. We are looking for a highly motivated and organized individual who is passionate about providing excellent customer service. You will have excellent communication skills, both written and verbal, and will be able to work in a fast-paced environment. In this role, you will have the opportunity to work on a wide range of technical issues, from software installation to complex troubleshooting, and will be able to develop your technical skills and knowledge. As a Support Engineer at TechResilience, you will have access to the latest technologies and tools, and will be part of a supportive and collaborative team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a self-motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. We look forward to hearing from you!
What you'll need
- Strong technical skills, including a solid understanding of software and hardware technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Bachelor's degree in Computer Science or related field
- fresher with ownership attitude
Skills
- Help desk software
- Technical troubleshooting
- Communication and customer service skills
- Problem-solving and analytical skills
- Time management and organization skills
- Red Hat Linux Admin
- Docker
- Spring Boot
- basic struts java framework
- tomcat troubleshooting
- JBoss App Server
Benefits
- Competitive salary
- Opportunities for professional growth and development