About this role
We are seeking an entry-level ODC (On-Demand Center) Support Engineer to join our team at TechResilience in Pune. As a key member of our support team, you will be responsible for providing timely and effective support to our customers. Your primary role will be to troubleshoot issues, resolve queries, and ensure a seamless user experience. This is an excellent opportunity to kick-start your career in the IT industry and work with a talented team of professionals. In this role, you will be working on a variety of projects, collaborating with cross-functional teams, and developing your technical skills. You will have the opportunity to work on cutting-edge technologies, participate in knowledge-sharing sessions, and contribute to the growth and development of our support team. To succeed in this role, you should possess excellent communication skills, a strong analytical mindset, and a passion for problem-solving. You should also be keen to learn, adapt quickly to new technologies, and be willing to go the extra mile to deliver exceptional results. If you are a motivated and enthusiastic individual looking to start your career in the IT industry, we encourage you to apply for this exciting opportunity.
What you'll need
- Bachelor's degree in Computer Science or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic knowledge of IT service management
- experience in IT support
Skills
- IT service management
- Helpdesk and ticket management
- Troubleshooting and problem-solving
- Communication and customer service
- Analytical and problem-solving skills
- linux
- docker
- tomcat troublsehooting
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to cutting-edge technologies and training programs